Returns at SAINT SOPHY are uncomplicated. They are free of charge within Germany.
Outside of Germany, the buyer bears the cost of the return.
You can return any piece of jewelry within 14 days of receipt, provided that it is in perfect condition.
What do you do if you want to return a piece of jewelry?
Please send us an email to firstname.lastname@example.org
Please mention the following points:
1. ORDER NUMBER
2. REASON OF RETURN
3. EXCHANGE OR REFUND OF THE PURCHASE PRICE
Please make sure that this information can also be found in your return package.
Within the warranty period (2 years) you will receive a return slip by email within Germany so that shipping is free of charge for you.
You will receive a message from us after we have received your package with the return and we have determined that the piece of jewelery is in perfect condition.
In the event of a refund, we will send you the purchase amount back using the payment method you used. This usually takes 10 working days. You only need to provide us with your bank details when paying by SOFORT transfer.
Please pack the jewelry securely for shipping so that it arrives at us undamaged.